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Client Service Manager

Job Title: Client Service Manager
Contract Type: Permanent
Location: London
Industry:
Salary: 42500
REF: CSM HD1
Contact Name: Hannah D'Souza
Contact Email: hannah@intelletec.com
Job Published: 11 days ago

Job Description

Client Services Manager | German Speaker 

This position is working for a global cyber-security Saas company who are leading in online brand protection.

Due to rapid success they are now looking for a Client Services Manager to join their expanding team based in the UK.

This opportunity is located in London with travel requirements within the EMEA region.

If you are looking for a company that is passionate about their business relations, company culture and keen to help their staff progress, get in contact today!

Your responsibilities:

  • Effectively manage full life-cycle of service engagement
  • Create adaptive solutions to address specific client needs
  • Manage client expectations and service requirements
  • Effectively develop and communicate data-driven recommendations
  • Leverage internal and external software tools at expert level
  • Work closely with internal services team to create monthly deliverables
  • Quickly identify and adapt to industry trends and client requirements
  • Based in their London office with travel requirements to customers in the UK and Europe
  • Collaborate with internal departments to provide expert assistance and training where necessary

Experience and Background:

  • 3+ years client service, customer success or account management experience
  • You have strong analytical and communication skills
  • You're self-motivated, able to be flexible and adaptable
  • You are able to work well under pressure
  • You're punctual and possess excellent time management skills
  • Fluent in German and English