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Client Services Manager (Customer Success) - Global Cybersecurity SAAS

Job Title: Client Services Manager (Customer Success) - Global Cybersecurity SAAS
Location: London
Industry:
Contact Name: Chloe Evans
Contact Email: chloe@intelletec.com
Job Published: 4 months ago

Job Description

Cyber Security company and a Global leader in Brand Protection are looking for a Client Services Manager (Customer Success) to join their growing team in London. They need someone to come on board in an Account Management role to work with their Global Clients.

 

To be based in their London office, however there will be travel to customers in the UK and Europe.

 

Job Responsibilities:

  • Effectively manage full life-cycle of service engagement

  • Create adaptive solutions to address specific client needs

  • Manage client expectations and service requirements

  • Effectively develop and communicate data-driven recommendations

  • Leverage internal and external software tools at expert level

  • Work closely with internal services team to create monthly deliverables

  • Quickly identify and adapt to industry trends and client requirements
     

Requirements:

  • 5 years client service, customer success or account management experience

  • Strong analytical and communication skills

  • Self-motivated, flexible and adaptable

  • Works well under pressure

  • Excellent time management skills

  • Fluent in Italian and English