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Location
Miami
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Sector:
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Job type:
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Salary:
$90k
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Contact:
Oliver Lauder
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Contact email:
oliver@intelletec.com
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Job ref:
OLMI
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Startdate:
ASAP
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Consultant:
Oliver Lauder
Our client is a large global company that empowers its users to take their brands, businesses and workflow online. Due to their continued growth and expansion in Miami, they are looking to hire a Customer Success Team Lead.
As a Customer Success Team Lead, you will:
- Directly manage a team of CSMs who help businesses and partnerships grow
- Build a team and create an account management playbook
- Contribute to the development of processes for a newly created and fast growing team
- Own the overall team performance and pacing towards all monthly and quarterly goals
- Train and coach team members, furthering professional development and performance
- Lead the interviewing and hiring of new candidates for your team
- Report regularly on data, activity and performance of the team
- Identify growth opportunities within your team’s book of business
- Get into the weeds to help move support issues through to resolution
You are:
- A people manager with at least 1 year of experience leading and coaching a team
- At least 2-3 years experience in customer success or account management
- You have experience working with growing businesses, and ideally have a background in digital marketing or ecommerce
- You’re an inspirational manager and can communicate and coach effectively to ensure your team members are delivering and developing at a high level
- You’re ready, willing and able to overcome obstacles and remove barriers in solving problems for your team
- A BA/BS is preferred, but relevant work experience will be considered
- If you have experience working with accounts in a partners model or working in a startup environment, that’s a plus!
Compensation:
- Base salaries up to $90K
For info please reach out to oliver@intelletec.com