Our client is a large global company that empowers its users to take their brands, businesses and workflow online. Due to their continued growth and expansion in Miami, they are looking to hire a Customer Success Team Lead.

As a Customer Success Team Lead, you will:

Directly manage a team of CSMs who help businesses and partnerships grow
Build a team and create an account management playbook
Contribute to the development of processes for a newly created and fast growing team
Own the overall team performance and pacing towards all monthly and quarterly goals
Train and coach team members, furthering professional development and performance
Lead the interviewing and hiring of new candidates for your team
Report regularly on data, activity and performance of the team
Identify growth opportunities within your team’s book of business
Get into the weeds to help move support issues through to resolution

You are:

A people manager with at least 1 year of experience leading and coaching a team
At least 2-3 years experience in customer success or account management
You have experience working with growing businesses, and ideally have a background in digital marketing or ecommerce
You’re an inspirational manager and can communicate and coach effectively to ensure your team members are delivering and developing at a high level
You’re ready, willing and able to overcome obstacles and remove barriers in solving problems for your team
A BA/BS is preferred, but relevant work experience will be considered
If you have experience working with accounts in a partners model or working in a startup environment, that’s a plus!

Compensation:

Base salaries up to $90K

For info please reach out to oliver@intelletec.com

CS Team Lead - Post IPO Startup - Miami