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Customer Care Team Lead (Billing) | Global SaaS Leader | San Francisco

My client provides a platform for the development of cloud data services for millions of registered users worldwide. They are a start-up within a large enterprise company! They are a customer support platform that provides a service and product to enterprise companies. The platform allows there clients to create better customer experiences for their brands. Due to continued growth and expansion, they are looking for a Customer Care Team Lead (Billing) in San Francisco.

Role and Responsibilities: The Customer Care Team Lead (Billing will focus on the following business; 

  • Mentor, advise, and lead your team members in their journey to best support the users while achieving their collective and individual KPIs
  • Participate in global and cross-company projects to improve our products and optimize our users’ experience
  • See the big picture while navigating our matrix system, helping your team to prioritize tasks and projects
  • Influence the way we support our users and improve it to make sure our users’ experience is the best possible

Skills and Experience:

  • A tech-oriented manager with 2-3 years’ experience leading a customer-facing team
  • You also have experience working on a global team
  • You’re exceptional at project management and organization
  •  You’re methodical and detail-oriented, and have experience leading a team in that spirit
  • Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with customers, and collaborate comfortably with colleagues ranging from entry to C-level in various global locations

Compensation: 

  • Base salaries up to $80K + excellent benefits