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Location
San Francisco
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Sector:
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Job type:
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Salary:
$100k
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Contact:
Oliver Lauder
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Contact email:
oliver@intelletec.com
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Job ref:
OLWCS
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Startdate:
ASAP
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Consultant:
Oliver Lauder
My client provides a platform for the development of cloud data services for millions of registered users worldwide. They are a start-up within a large enterprise company! They are a customer support platform that provides a service and product to enterprise companies. The platform allows there clients to create better customer experiences for their brands. Due to continued growth and expansion, they are looking for a Customer Care Team Lead in San Francisco.
Role and Responsibilities: The Customer Care Team Lead will focus on the following business;
- Mentor, advise, and lead your team members in their journey to best support the users while achieving their collective and individual KPIs
- Participate in global and cross-company projects to improve our products and optimize our users’ experience
- See the big picture while navigating our matrix system, helping your team to prioritize tasks and projects
- Influence the way we support our users and improve it to make sure our users’ experience is the best possible
Skills and Experience:
- A tech-oriented manager with 3-5 years’ experience leading a customer-facing team
- You also have experience working on a global team
- You’re exceptional at project management and organization
- You’re methodical and detail-oriented, and have experience leading a team in that spirit
- Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with customers, and collaborate comfortably with colleagues ranging from entry to C-level in various global locations
Compensation:
- Base salaries up to $100K + excellent benefits