Customer Care Team Lead | Global SaaS Leader | San Francisco

My client provides a platform for the development of cloud data services for millions of registered users worldwide. They are a start-up within a large enterprise company! They are a customer support platform that provides a service and product to enterprise companies. The platform allows there clients to create better customer experiences for their brands. Due to continued growth and expansion, they are looking for a Customer Care Team Lead in San Francisco.

Role and Responsibilities: The Customer Care Team Lead will focus on the following business; 

• Mentor, advise, and lead your team members in their journey to best support the users while achieving their collective and individual KPIs 
• Participate in global and cross-company projects to improve our products and optimize our users’ experience
• See the big picture while navigating our matrix system, helping your team to prioritize tasks and projects 
• Influence the way we support our users and improve it to make sure our users’ experience is the best possible

Skills and Experience:

• A tech-oriented manager with 3-5 years’ experience leading a customer-facing team
• You also have experience working on a global team
• You’re exceptional at project management and organization
•  You’re methodical and detail-oriented, and have experience leading a team in that spirit
• Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with customers, and collaborate comfortably with colleagues ranging from entry to C-level in various global locations