CUSTOMER SUCCESS MANAGER

SAN FRANCISCO

We are working with an exciting Series D SaaS startup based in San Francisco. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work.

They have just raised an additional $150M bringing their total funding to over $230M and are looking to hire another Customer Success Manager.

The Role

Build strong relationships with clients to understand their needs and ensure their success
Serve as the main point of contact and liaison between clients and the rest of the team
Empower customers to connect their goals and challenges
Take ownership of new accounts and manage their onboarding
Lead, consultations, and one-on-one demos to educate customers on the features of our product

Your Experience & Skills

2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
Ability to take initiative and adapt
Prior experience in Strategy consulting - Advantage
Strong customer-facing and presentation skills with the ability to establish credibility with executives
BA or BS degree

On offer

Strong base salary
Excellent benefits
Join an exciting start-up with great progression opportunities