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Location
San Francisco
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Sector:
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Job type:
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Salary:
Circa $130,000
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Contact:
Amelia Jones
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Contact email:
amelia@intelletec.com
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Job ref:
AJ23
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Startdate:
ASAP
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Consultant:
Amelia Jones
CUSTOMER SUCCESS MANAGER
SAN FRANCISCO
We are working with an exciting Series D SaaS startup based in San Francisco. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work.
They have just raised an additional $150M bringing their total funding to over $230M and are looking to hire another Customer Success Manager.
The Role
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Build strong relationships with clients to understand their needs and ensure their success
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Serve as the main point of contact and liaison between clients and the rest of the team
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Empower customers to connect their goals and challenges
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Take ownership of new accounts and manage their onboarding
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Lead, consultations, and one-on-one demos to educate customers on the features of our product
Your Experience & Skills
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2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
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Superb written and verbal communication skills
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Positive attitude, empathy, and high energy
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Ability to take initiative and adapt
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Prior experience in Strategy consulting - Advantage
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Strong customer-facing and presentation skills with the ability to establish credibility with executives
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BA or BS degree
On offer
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Strong base salary
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Excellent benefits
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Join an exciting start-up with great progression opportunities