Customer Success Manager

  • Location

    San Francisco

  • Sector:

    Technology Sales

  • Job type:


  • Salary:

    Circa $130,000

  • Contact:

    Amelia Jones

  • Contact email:


  • Job ref:


  • Startdate:


  • Consultant:

    Amelia Jones




We are working with an exciting Series D SaaS startup based in San Francisco. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. 


They have just raised an additional $150M bringing their total funding to over $230M and are looking to hire another Customer Success Manager.


The Role


  • Build strong relationships with clients to understand their needs and ensure their success

  • Serve as the main point of contact and liaison between clients and the rest of the team

  • Empower customers to connect their goals and challenges 

  • Take ownership of new accounts and manage their onboarding

  • Lead, consultations, and one-on-one demos to educate customers on the features of our product


Your Experience & Skills


  • 2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes

  • Superb written and verbal communication skills

  • Positive attitude, empathy, and high energy

  • Ability to take initiative and adapt

  • Prior experience in Strategy consulting - Advantage

  • Strong customer-facing and presentation skills with the ability to establish credibility with executives

  • BA or BS degree


On offer


  • Strong base salary

  • Excellent benefits 

  • Join an exciting start-up with great progression opportunities