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Customer Service Manager

  • Location

    San Francisco

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    Circa $130,000

  • Contact:

    Amelia Jones

  • Contact email:

    amelia@intelletec.com

  • Job ref:

    AJ23

  • Startdate:

    ASAP

  • Consultant:

    Amelia Jones

CUSTOMER SERVICE MANAGER 

SAN FRANCISCO 

 

We are working with an exciting Series D SaaS startup based in San Francisco. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. 

 

They have just raised an additional $150M bringing their total funding to over $230M and are looking to hire another Customer Success Manager.

 

The Role

 

  • Build strong relationships with clients to understand their needs and ensure their success

  • Serve as the main point of contact and liaison between clients and the rest of the team

  • Empower customers to connect their goals and challenges 

  • Take ownership of new accounts and manage their onboarding

  • Lead, consultations, and one-on-one demos to educate customers on the features of our product


 

Your Experience & Skills

 

  • 2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes

  • Superb written and verbal communication skills

  • Positive attitude, empathy, and high energy

  • Ability to take initiative and adapt

  • Prior experience in Strategy consulting - Advantage

  • Strong customer-facing and presentation skills with the ability to establish credibility with executives

  • BA or BS degree

 

On offer

 

  • Strong base salary

  • Excellent benefits