Customer Service Manager

CUSTOMER SERVICE MANAGER 

SAN FRANCISCO 

We are working with an exciting Series D SaaS startup based in San Francisco. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. 

They have just raised an additional $150M bringing their total funding to over $230M and are looking to hire another Customer Success Manager.

The Role

• Build strong relationships with clients to understand their needs and ensure their success

• Serve as the main point of contact and liaison between clients and the rest of the team

• Empower customers to connect their goals and challenges 

• Take ownership of new accounts and manage their onboarding

• Lead, consultations, and one-on-one demos to educate customers on the features of our product

Your Experience & Skills

• 2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes

• Superb written and verbal communication skills

• Positive attitude, empathy, and high energy

• Ability to take initiative and adapt

• Prior experience in Strategy consulting - Advantage

• Strong customer-facing and presentation skills with the ability to establish credibility with executives

• BA or BS degree

On offer

• Strong base salary

• Excellent benefits