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Customer Success Manager (Cloud Technology)

Job Title: Customer Success Manager (Cloud Technology)
Contract Type: Permanent
Location: Woodland Hills
Industry:
Salary: $70,000
REF: BT - 121
Contact Name: William Taylor
Contact Email: william@intelletec.com
Job Published: 8 days ago

Job Description

Based in Woodland Hills, Ca, the company provides a  multi-channel communication software to generate and convert more leads faster via calls, texting, and emails. Their conversational AI agent will pre-qualify leads using real human voice without the need of a live agent.

Requirements

  • 1-3+ years relevant work experience with post-sales, customer-facing responsibilities in a B2B software SaaS environment.

  • Experience with outbound call center management is preferred.

  • Possess exceptional written and verbal communication and presentation skills to earn credibility consulting and negotiating with C-level executives backed by a strong understanding of their business objectives.

  • You want to help and serve our customers - customer service is in your DNA. You consistently seek win-win solutions.

  • Ability to facilitate internal cross-functional discussions to resolve customer concerns and product issues.

  • Eager to learn, adapt, and perfect your work; you seek out help and put it to good use.

  • BA/BS degree or relevant experience.

 

Compensation

  • $70,000 Base Salary

  • Competitive Bonus Structure

  • Bonus: Gym membership, Friday lunches, Monthly massages