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Customer Success Manager (Cloud Technology)

  • Location

    San Francisco

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    $115,000

  • Contact:

    William Taylor

  • Contact email:

    william@intelletec.com

  • Job ref:

    BT - 152

  • Consultant:

    William Banks Taylor

As a Customer Success Manager you will play a critical role in ensuring our customers adopt and utilize this company to its utmost capabilities.

What you’ll do:

  • Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals

  • Train, onboard, and support our customers in their usage of the technology in an effort to ensure adoption

  • Produce and deliver web-based and in-person training seminars for customers

  • Field phone and email based support inquiries from customers

  • Assist with the creation of self-service documentation and video-based training materials

  • Work cross-functionally with Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations

  • Ensure the retention, growth, and satisfaction of a portfolio of customer accounts

  • Help the Customer Success team build out process and success metrics to accelerate the scaling of this function

You are:

  • A self-motivated team player, ready to embrace a fast paced, high-growth environment

  • Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues

  • Always thinking of new ways to effectively serve customers and improve the Customer Success team’s internal processes

  • Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

The skill set:

  • Bachelor’s degree or higher

  • 3-5 years of customer success, account management, and/or commercial real estate experience

  • Strong written and verbal communication skills, including comfort with presenting to senior executive audiences

  • Empathy for customers, and passion for helping them

  • Demonstrated ability to manage ambiguity and apply problem-solving skills

  • High attention to detail and accuracy

  • Strong knowledge and proficiency in Excel / Google Sheets

Nice to haves:

  • Experience servicing commercial real estate firms

  • Commercial real estate background

  • Familiarity with SQL and Salesforce

Compensation:

  • $115,000 Base Salary

  • $135,000 OTE