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Customer Success Manager - Cyber Security Startup - Germany

Our client is a rapidly growing early-stage startup that offers centralized security & analytics platform for connected & autonomous vehicle fleets. Due to continued growth, they are looking for a Customer Success Manager.

You can expect to:

  • Build a long-term relationship with one’s counterparts on the customer side, based on trust, respect, and technical appreciation. 
  • Be the front line SME of the company through professionalism and positive demeanor
  • Lead technical deep-dive sessions with cyber experts from the customer
  • Resolves any user conflict or dissatisfaction with products or services to ensure continued customer loyalty
  • Actively manage PoC projects on customer sites including resource coordination, executive progress reviews, end user’ training etc.
  • Address any inquiries regarding the product support, product architecture, integration of customer systems, different use cases etc.
  • Demonstrate an ability to resolve emerging issues using critical thinking and deep understanding across various systems/areas
  • Demonstrates high member satisfaction levels and results; actively works to improve the overall user experience
  • Act as a product expert focused on customer education and service expansion opportunities to drive increased revenue.
  • Manage project delivery and engagements in a timely fashion. 
  • The successful candidate will be a high-performing team member that will be a value-add to our existing company culture

Skills we’re looking for:

  • 5+ years of IT security experience in a SaaS environment - preferred
  • Responsible for the development of deliverables, such as customer training materials, PoC process plan presentations, etc
  • Experienced with customer service/support in the automotive industry - preferred
  • Experience in cyber systems, experience in the automotive ecosystem – preferred
  • Familiarity with Enterprise SoC operations -preferred
  • Deep understanding of the automotive market -preferred

Location: 

  • Full-time remote position in Munich, Frankfurt or Stuttgart