Customer Success Manager | Cyber Startup (Series C, $140m) | Remote

Our client is a rapidly growing early-stage startup that offers centralized security & analytics platform for connected & autonomous vehicle fleets. Due to continued growth, they are looking for a Customer Success Manager.

As a CSM you will:

• Build a long-term relationship with one’s counterparts on the customer side, based on trust, respect, and technical appreciation. 
• Be the front line SME of the company through professionalism and positive demeanor
• Lead technical deep-dive sessions with cyber experts from the customer
• Resolves any user conflict or dissatisfaction with products or services to ensure continued customer loyalty
• Actively manage PoC projects on customer sites including resource coordination, executive progress reviews, end user’ training etc.
• Address any inquiries regarding the product support, product architecture, integration of customer systems, different use cases etc.
• Demonstrate an ability to resolve emerging issues using critical thinking and deep understanding across various systems/areas
• Demonstrates high member satisfaction levels and results; actively works to improve the overall user experience
• Act as a product expert focused on customer education and service expansion opportunities to drive increased revenue.
• Manage project delivery and engagements in a timely fashion. 
• The successful candidate will be a high-performing team member that will be a value-add to our existing company culture

Skills:

• 5+ years of IT security experience in a SaaS environment - preferred
• Responsible for the development of deliverables, such as customer training materials, PoC process plan presentations, etc
• Experienced with customer service/support in the automotive industry - preferred
• Experience in cyber systems, experience in the automotive ecosystem – preferred
• Familiarity with Enterprise SoC operations -preferred
• Deep understanding of the automotive market -preferred

• Base salaries up to $160k + excellent benefits