Customer Success Manager - German Speaking

  • Location


  • Sector:

    Technology Sales, Cyber Security

  • Job type:


  • Salary:

    Market Competitive, plus bonus

  • Contact:

    Oliver Lauder

  • Contact email:


  • Job ref:


  • Startdate:


  • Consultant:

    Oliver Lauder

This position is working for a global cyber-security Saas company who are leading in online brand protection. Due to rapid success, they are now looking for a Customer Success Manager to join their expanding team based in the UK.

This position is located in London (between London Blackfriars and Southwark).

If you are looking for a company that is passionate about their business relations, company culture and keen to help their staff progress, this is the role for you!

Your responsibilities:

  • Effectively manage full life-cycle of service engagement
  • Create adaptive solutions to address specific client needs
  • Manage client expectations and service requirements
  • Effectively develop and communicate data-driven recommendations
  • Leverage internal and external software tools at expert level
  • Work closely with internal services team to create monthly deliverables
  • Quickly identify and adapt to industry trends and client requirements
  • Based in their London office with travel requirements to customers in the UK and Europe
  • Collaborate with internal departments to provide expert assistance and training where necessary

Experience and Background:

  • 3+ years client service, customer success or account management experience
  • You have strong analytical and communication skills
  • You're self-motivated, able to be flexible and adaptable
  • You are able to work well under pressure
  • You're punctual and possess excellent time management skills
  • Fluent speaking English and German