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Customer Success Manager (GovTech)

Job Title: Customer Success Manager (GovTech)
Contract Type: Permanent
Location: San Francisco
Industry:
Salary: $75,000
REF: BT - 107
Contact Name: William Taylor
Contact Email: wbankst1@gmail.com
Job Published: 2 months ago

Job Description

This seed funded GovTech company based in San Francisco is making food safe. Their mobile applications simplify health and safety expertise so all food company employees can ensure standards more effectively. We power operations for thousands of managers in restaurants and manufacturing plants nationwide.

 

Responsibilities

 

    Onboard new customers to CoInspect

    Build trusting and lasting relationships with customer stakeholders

    Serve as the single point of contact for our customers post-implementation including expansion      and issue escalation

    Help develop an implementation plan and deployment timeline for new customers

    Convert customers’ workflow and data into our software platform

    Effectively train and onboard new customer team members onto our software

    Ensure application usage in the early stages -- building high customer satisfaction

    Track accounts post-sale to identify churn risk and take proactive steps to improve

    Own upsell and renewal strategies for existing CoInspect customers

    Host webinars, trainings, and ongoing support tutorials

    Perform Customer Support duties as needed (occasional rotational weekend coverage)

 

Qualifications

  • Bachelor’s Degree or equivalent

  • 2+ years of CS experience

  • Past experience Onboarding and upselling customers

 

Compensation

  • $75,000

  • Equity