My client is an exciting Series D SaaS startup based in NewYork City. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They have just raised an additional $150M bringing their total funding to over $230M. Due to continued growth and expansion, they are looking for a Customer Success Manager in New York City.

Role and Responsibilities: The Customer Success Manager will focus on the following business;

Proactively own and manage a portfolio of accounts and become their trusted advisor and influencer
Develop individual sales plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers
Be an expert on our clients' platform, with a deep understanding of their capabilities and value
Develop an account strategy for each customer to hit retention and up-sell targets
Partner with others to ensure successful account management and surface customer inputs back

Skills and Experience:

2+ years of experience working in Customer Success or Account Management
Proven experience in up-sell and cross-sell deals
Experience negotiating and navigating contracts and legal discussions
Proven track record of successfully building and nurturing multi-level client relationships.
Strong customer-facing and presentation skills with the ability to establish credibility with executives
Self-starter, high energy, adaptable, inquisitive and excited to work in a start-up environment

Compensation:

Base salaries up to $120K + excellent benefits

Customer Success Manager - New York City - SaaS Startup