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Customer Success Manager - NYC

  • Location

    New York

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    $115K

  • Contact:

    Theodore Rayden

  • Contact email:

    theodore@intelletec.com

  • Startdate:

    ASAP

  • Consultant:

    Theodore Rayden

My client is the real estate industry's leading cloud-based deal management platform. Investment and development teams leverage their command center for smart pipeline tracking, powerful deal analytics, and collaborative workflows to focus on value-add work that produces optimal risk-adjusted returns. Due to recent funding and continued growth they are looking to hire a Customer Success Manager.

As a Customer Success Manager you will: 

  • Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals
  • Produce and deliver web-based and in-person training seminars for customers
  • Field phone and email based support inquiries from customers
  • Assist with the creation of self-service documentation and video-based training materials
  • Work cross-functionally with Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations
  • Ensure the retention, growth, and satisfaction of a portfolio of customer accounts
  • Help the Customer Success team build out process and success metrics to accelerate the scaling of this function

Skills:

  • Bachelor’s degree or higher
  • 3-5 years of customer success, account management, and/or commercial real estate experience
  • Strong written and verbal communication skills, including comfort with presenting to senior executive audiences
  • Empathy for customers, and passion for helping them
  • Demonstrated ability to manage ambiguity and apply problem-solving skills
  • High attention to detail and accuracy
  • Strong knowledge and proficiency in Excel / Google Sheets

Compensation:

Base salaries up to $115K.

For more info please contact theodore@intelletec.com