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Location
New York
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Sector:
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Job type:
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Salary:
$115K
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Contact:
Theodore Rayden
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Contact email:
theodore@intelletec.com
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Startdate:
ASAP
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Consultant:
Theodore Rayden
My client is the real estate industry's leading cloud-based deal management platform. Investment and development teams leverage their command center for smart pipeline tracking, powerful deal analytics, and collaborative workflows to focus on value-add work that produces optimal risk-adjusted returns. Due to recent funding and continued growth they are looking to hire a Customer Success Manager.
As a Customer Success Manager you will:
- Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals
- Produce and deliver web-based and in-person training seminars for customers
- Field phone and email based support inquiries from customers
- Assist with the creation of self-service documentation and video-based training materials
- Work cross-functionally with Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations
- Ensure the retention, growth, and satisfaction of a portfolio of customer accounts
- Help the Customer Success team build out process and success metrics to accelerate the scaling of this function
Skills:
- Bachelor’s degree or higher
- 3-5 years of customer success, account management, and/or commercial real estate experience
- Strong written and verbal communication skills, including comfort with presenting to senior executive audiences
- Empathy for customers, and passion for helping them
- Demonstrated ability to manage ambiguity and apply problem-solving skills
- High attention to detail and accuracy
- Strong knowledge and proficiency in Excel / Google Sheets
Compensation:
Base salaries up to $115K.
For more info please contact theodore@intelletec.com