My client is the real estate industry's leading cloud-based deal management platform. Investment and development teams leverage their command center for smart pipeline tracking, powerful deal analytics, and collaborative workflows to focus on value-add work that produces optimal risk-adjusted returns. Due to recent funding and continued growth they are looking to hire a Customer Success Manager.

As a Customer Success Manager you will:

Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals
Produce and deliver web-based and in-person training seminars for customers
Field phone and email based support inquiries from customers
Assist with the creation of self-service documentation and video-based training materials
Work cross-functionally with Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations
Ensure the retention, growth, and satisfaction of a portfolio of customer accounts
Help the Customer Success team build out process and success metrics to accelerate the scaling of this function

Skills:

Bachelor’s degree or higher
3-5 years of customer success, account management, and/or commercial real estate experience
Strong written and verbal communication skills, including comfort with presenting to senior executive audiences
Empathy for customers, and passion for helping them
Demonstrated ability to manage ambiguity and apply problem-solving skills
High attention to detail and accuracy
Strong knowledge and proficiency in Excel / Google Sheets

Compensation:

Base salaries up to $115K.

For more info please contact theodore@intelletec.com

Customer Success Manager - NYC