Our client is a large global company that empowers its users to take their brands, businesses and workflow online. Due to their continued growth and expansion in NYC they are looking to hire a number of Senior Customer Success Managers.

As a Senior CSM you will:

Manage client relationships, ensuring client satisfaction and client retention, from the deployment phase and on.
Become a trusted partner and consultant
Take accountability for the success of your accounts, their satisfaction, and the value they get from our clients products
Learn the customer’s technical and business environment relevant to the success of the implementation.
Take full responsibility for customer growth.
Interpret customer requirements to product capabilities, keeping in mind customer goals, objectives and business processes to propose the best solution.
Ensure customer buy-in throughout the process.
Ensure on time, on budget quality delivery to the customer.
Manage QBRs.

Skills:

4+ years experience managing multi-million dollar accounts
You have proven experience increasing customer satisfaction, adoption, and retention, and you’ve worked in a company with a strong online presence (SaaS preferred)
One of the big SIs or a consultancy firm is a plus
You have the ability to drive continuous value, having worked with Fortune 500 clients, as well as impeccable written and verbal communication skills (and excellent presentation skills)
You’re detail oriented and analytical, a strong team player and self-starter and you’re able to work under pressure. You thrive in a multi-tasking environment and can adjust priorities on-the-fly

Compensation:

Base salaries $130k + significant stock.

For more info please contact jess@intelletec.com

Customer Success Manager - Post IPO Startup - NYC