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Customer Success Manager (Productivity Tech)

  • Location

    San Francisco

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    $120,000

  • Contact:

    William Taylor

  • Contact email:

    william@intelletec.com

  • Job ref:

    BT - 174

  • Consultant:

    William Banks Taylor

We are looking for another Customer Success Manager to join our expanding team. There are a few things we take really seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

The Role

  • Build strong relationships with our clients to understand their needs and ensure their success 

  • Serve as the main point of contact and liaison between clients and the rest of the team

  • Empower customers to connect their goals and challenges with the solution

  • Take ownership of new accounts and manage their onboarding

  • Lead, consultations, and one-on-one demos to educate customers on the features of our product

  • Stay in touch with clients to ensure that they're realizing the full potential of the product

Your Experience & Skills

  • 2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes

  • Superb written and verbal communication skills

  • Positive attitude, empathy, and high energy

  • Ability to take initiative and adapt

  • Prior experience in Strategy consulting - Advantage

  • Strong customer-facing and presentation skills with the ability to establish credibility with executives

  • BA or BS degree

Compensation

  • $120,000