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Customer Success Manager (Remote!)

  • Location

    San Francisco

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    125K +

  • Contact:

    Natalie Oliver

  • Contact email:

    Natalie@intelletec.com

  • Job ref:

    NO - 124

  • Consultant:

    Natalie Oliver

My VC-backed client is building a universal API for e-commerce platforms. Similar to the financial market before Plaid, the e-commerce market is split across hundreds of platforms, such as Shopify, Squarespace, Amazon, and others. Each of these platforms has its own app store or its equivalent, and the enterprising e-commerce developer must spend thousands of hours building integrations in order to access the entire e-commerce market. My clients integration layer will let any e-commerce tool build one integration to access any storefront or marketplace.

You will:

  • Partner with their engineering and sales teams to ensure that customers exceed their goals,  this includes onboarding customers and managing stakeholder meetings, business goal reviews, and general post-sale communications.
  • Support expansion of your accounts – identify opportunities, drive business outcomes, ensure customers are successful in partnership with the sales and product teams.
  • Own the entire customer post-sale journey (onboarding, training, building, activation, and renewal).

You'll help shape:

  • Their future company culture
  • Their success practices
  • People that we hire
  • The direction & focus of their products

Skills and experience:

  • Experience managing a mid-market and/or enterprise portfolio concurrently totaling 1M or more in ARR
  • 3+ years of customer success experience in B2B SaaS, bonus if you've worked on developer tools
  • A track record of success in driving net dollar retention, expansions, renewals, and customer delight
  • Direct experience working with developers and/or working knowledge of APIs and developer tools
  • Prior knowledge of ecommerce tooling or experience working in the customer success role with ecommerce tooling companies

Where is it:

They are a remote-first company with people currently in NYC, LA, and SF.

#LI-NO1 #Remote