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Customer Success Manager - Series B Communication Platform Startup - Remote

  • Location

    United States

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    $125K

  • Contact:

    Hasan Hamdan

  • Contact email:

    hasan@intelletec.com

  • Job ref:

    HH_OP_CSM

  • Startdate:

    ASAP

  • Consultant:

    Folasade Lawal

My client has a platform which is a new type of business phone, the company mission is to help people communicate better and be more productive.

They are backed by Y Combinator and the best venture firms including Slow Ventures and Kindred Ventures. They're serving thousands of businesses around the world and growing quickly. They recently announced their Series B and have raised over $50M in funding to date, due to continued growth and the recent raise they are looking to hire a Customer Success Manager.

 

As a CSM you will:

  • Be responsible for engaging with customers post-sales, driving business value to help support world-class retention and expansion
  • Build personalized and automated onboarding paths, use case discovery programs and customer education resources
  • Run targeted campaigns to drive adoption across various customer segments
  • Develop, test, and iterate on playbooks and engagement strategies to make an impact for customers at scale
  • Build out dashboards, tools, and other resources to develop a great understanding of the customer base and track program success
  • Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.
  • Create a strong feedback loop with our Sales, Product, Engineering and Customer Experience teams

Skills:

  • You thrive in ambiguity and love solving unsolved problems
  • You have 3+ years of experience in a Customer Success role at a fast-growing startup
  • You have experience with lifecycle marketing, driving customer engagement, and product adoption
  • You are highly data-driven and intrigued by finding opportunities within large data sets
  • You are exceptional at driving ideal customer behavior through scaled engagement campaigns
  • You have a track record of successfully iterating programs/processes to achieve goals
  • You are a very strong communicator and can distill complexity into clear and concise messaging
  • You find joy in setting up automated workflows and systems to increase efficiency
  • Bonus points if you have a combination of growth marketing, customer success, and analytics experience

 

Compensation:

Base salaries up to $125k plus bonus and excellent benefits

 

Please reach out to hasan@intelletec.com for more info