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Customer Success Manager - Series D SaaS startup - NYC

  • Location

    New York

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    $80K

  • Contact:

    Theodore Rayden

  • Contact email:

    theodore@intelletec.com

  • Startdate:

    ASAP

  • Consultant:

    Theodore Rayden

My client is an exciting Series D SaaS startup based in NYC. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They have just raised an additional $150M bringing their total funding to over $230M and are looking to hire another Customer Success Manager.

As a Customer Success Manager you will:

  • Build strong relationships with our clients to understand their needs and ensure their success 
  • Serve as the main point of contact and liaison between clients and the rest of the rest of our clients team
  • Empower customers to connect their goals and challenges with the solution
  • Take ownership of new accounts and manage their onboarding
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the feautres of our product

Skills:

  • Prior experience in customer service or account management in a SaaS company - an advantage
  • Fluency in English and either German, French, Spanish or Portugese
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt

Base salaries upto $80K and includes great benefits!

For more info please contact theodore@intelletec.com