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Customer Success Manager - Series C SaaS startup - NYC

Job Title: Customer Success Manager - Series C SaaS startup - NYC
Contract Type: Permanent
Location: New York
Industry:
Salary: $80K
Start Date: ASAP
Contact Name: Theodore Rayden
Contact Email: theodore@intelletec.com
Job Published: 5 days ago

Job Description

My client is an exciting Series C SaaS startup based in NYC. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. Due to increased growth and expansion they are looking to hire another Customer Success Manager.

As a Customer Success Manager you will:

  • Build strong relationships with our clients to understand their needs and ensure their success 
  • Serve as the main point of contact and liaison between clients and the rest of the rest of our clients team
  • Empower customers to connect their goals and challenges with the solution
  • Take ownership of new accounts and manage their onboarding
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the feautres of our product

Skills:

  • Prior experience in customer service or account management in a SaaS company - an advantage
  • Fluency in English and either German, French, Spanish or Portugese
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt

Base salaries upto $80K and includes great benefits!

For more info please contact theodore@intelletec.com