Customer Success Manager - Series D SaaS startup - NYC

My client is an exciting Series D SaaS startup based in NYC. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They have just raised an additional $150M bringing their total funding to over $230M and are looking to hire another Customer Success Manager.

As a Customer Success Manager you will:

• Build strong relationships with our clients to understand their needs and ensure their success 
• Serve as the main point of contact and liaison between clients and the rest of the rest of our clients team
• Empower customers to connect their goals and challenges with the solution
• Take ownership of new accounts and manage their onboarding
• Lead online webinars, consultations, and one-on-one demos to educate customers on the feautres of our product

Skills:

• Prior experience in customer service or account management in a SaaS company - an advantage
• Fluency in English and either German, French, Spanish or Portugese
• Excellent interpersonal skills and multitasking abilities
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt

Base salaries upto $80K and includes great benefits!

For more info please contact theodore@intelletec.com