My client is an exciting Series D SaaS startup based in NYC. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They have just raised an additional $150M bringing their total funding to over $230M and are looking to hire another Customer Success Manager.

As a Customer Success Manager you will:

Build strong relationships with our clients to understand their needs and ensure their success
Serve as the main point of contact and liaison between clients and the rest of the rest of our clients team
Empower customers to connect their goals and challenges with the solution
Take ownership of new accounts and manage their onboarding
Lead online webinars, consultations, and one-on-one demos to educate customers on the feautres of our product

Skills:

Prior experience in customer service or account management in a SaaS company - an advantage
Fluency in English and either German, French, Spanish or Portugese
Excellent interpersonal skills and multitasking abilities
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
Ability to take initiative and adapt

Base salaries upto $80K and includes great benefits!

For more info please contact theodore@intelletec.com

Customer Success Manager - Series D SaaS startup - NYC