My client is an exciting Series D SaaS startup based in NYC. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They have just raised an additional $150M bringing their total funding to over $230M and are looking to hire another Customer Success Manager.
As a Customer Success Manager you will:
- Build strong relationships with our clients to understand their needs and ensure their success
- Serve as the main point of contact and liaison between clients and the rest of the rest of our clients team
- Empower customers to connect their goals and challenges with the solution
- Take ownership of new accounts and manage their onboarding
- Lead online webinars, consultations, and one-on-one demos to educate customers on the feautres of our product
- Prior experience in customer service or account management in a SaaS company - an advantage
- Fluency in English and either German, French, Spanish or Portugese
- Excellent interpersonal skills and multitasking abilities
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
Base salaries upto $80K and includes great benefits!
For more info please contact firstname.lastname@example.org