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Location
San Francisco
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Sector:
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Job type:
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Salary:
$130K
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Contact:
Theodore Rayden
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Contact email:
theodore@intelletec.com
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Startdate:
ASAP
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Consultant:
Theodore Rayden
My client is an exciting Series D SaaS startup based in SF. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They have just raised an additional $150M bringing their total funding to over $230M are looking to hire another Customer Success Manager.
As a CSM you will:
- Proactively own and manage a portfolio of accounts and become their trusted advisor and influencer
- Develop individual sales plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers
- Be an expert on our clients platform, with a deep understanding of their capabilities and value
- Develop an account strategy for each customer to hit retention and up-sell targets
- Partner with others to ensure successful account management and surface customer inputs back
Skills:
- 4+ years’ experience working in Customer Success or Account Management at a SaaS company – MUST
- Proven experience in up-sell and cross-sell deals - MUST
- Experience negotiating and navigating contracts and legal discussions
- Proven track record of successfully building and nurturing multi-level client relationships.
- Strong customer-facing and presentation skills with ability to establish credibility with executives
- Self-starter, high energy, adaptable, inquisitive and excited to work in a start-up environment
Compensation:
Base salaries up to $130K + excellent benefits.
For more info please contact theodore@intelletec.com