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Customer Success Manager (Spanish Speaker) - SaaS Post IPO Startup - NY/Miami

  • Location

    New York

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    $120k

  • Contact:

    Theodore Rayden

  • Contact email:

    theodore@intelletec.com

  • Startdate:

    ASAP

  • Consultant:

    Theodore Rayden

My client is a global SaaS startup who have just recently gone public with a $7B valuation, they have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They are looking to continue to grow and are looking to hire a Spanish speaking CSM in New York and Miami.

 

As a CSM you will:

  • Work closely with the Partnerships managers to share portfolio insights of their partners
  • Work closely with the partners to enable them to perform Customer Success work with their clients and ensure their customers’ satisfaction 
  • Provide onboarding and training for new Partnerships customers and ensure teams find value in the platform for their business needs
  • Forecast and track key account metrics
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using account metrics
  • Provide professional support to enhance customer’s and partner's

 

Skills:

  • 2-5 years of experience in SaaS Customer Success Management with clients
  • Fluent in English and Spanish (and additionally being fluent in Portuguese is HIGHLY preferred)
  • Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions
  • Experience collaborating with developers, engineers, and product managers to build custom solutions
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plans
  • Excellent organizational and time-management skills

 

Compensation:

Base salaries up to $120k + stock and excellent benefits

 

Please reach out to theodore@intelletec.com for more info