My client is a global SaaS startup that has just recently gone public with a $7B valuation, they have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They are looking to continue to grow and are looking to hire a Spanish-speaking CSM in New York and Miami.

As a CSM you will:

Work closely with the Partnerships managers to share portfolio insights of their partners
Work closely with the partners to enable them to perform Customer Success work with their clients and ensure their customers’ satisfaction
Provide onboarding and training for new Partnerships customers and ensure teams find value in the platform for their business needs
Forecast and track key account metrics
Prepare regular reports of progress and forecasts to internal and external stakeholders using account metrics
Provide professional support to enhance customer’s and partner's

Skills:

2-5 years of experience in SaaS Customer Success Management with clients
Fluent in English and Spanish (and additionally being fluent in Portuguese is HIGHLY preferred)
Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions
Experience collaborating with developers, engineers, and product managers to build custom solutions
Strong customer-facing and presentation skills with the ability to establish credibility with executives
Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plans
Excellent organizational and time-management skills

Compensation:

Base salaries up to $120k + stock and excellent benefits

Please reach out to oliver@intelletec.com for more info

Customer Success Manager (Spanish Speaker) - SaaS Post IPO Startup - NY/Miami