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Customer Success Manager, Team Lead - Series D SaaS Startup - NYC

  • Location

    New York

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    $100K

  • Contact:

    Theodore Rayden

  • Contact email:

    theodore@intelletec.com

  • Startdate:

    ASAP

  • Consultant:

    Theodore Rayden

My client is an exciting Series D SaaS startup based in NYC. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They have just raised an additional $150M bringing their total funding to over $230M and are looking to hire an Customer Success Manager, Team Lead.

As CSM Team Lead you will:

  • Serve as a coach, mentor, and leader, helping individuals grow in their career, while setting expectations on performance based in feedback and transparency
  • Manage the day-to-day operations, goal setting, performance management, and growth of the team
  • Establish a culture of operational excellence where the team consistently executes to ensure customers receive the best possible resolutions while meeting Service Level Agreements (SLAs)
  • Manage customer escalations to create positive outcomes and creative problem-solve
  • Recruit, hire, and train new team members
  • Analyze customer and specialist performance data to make informed decisions about team management

Skills:

  • Understand customer service and communication, technical issue resolution, incident management (e.g. outages), and Customer Support best practices
  • Are motivated by supporting others achieve success and growing individuals
  • Have an interest in technology, marketing, sales business and industry growth
  • Have superior data monitoring, analysis, and manipulation skills

Compensation:

Base salaries up to $100K + excellent benefits.

For more info please contact theodore@intelletec.com