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Customer Success Team Lead

  • Location

    New York City

  • Sector:

    Marketing

  • Job type:

    Permanent

  • Salary:

    Circa $160,000

  • Contact:

    Jason Rumney

  • Contact email:

    jason@intelletec.com

  • Job ref:

    AAJR49404459

  • Startdate:

    ASAP

  • Consultant:

    Jason Rumney

Our Series D client who is based in New York are seeking a motivated CS Team Lead. There are a few things we take really seriously including building an amazing product and providing the best possible service to our customers. Our customers spread over 120 business verticals and it’s incredibly interesting to implement our solution to help them achieve their desired outcomes.

As a leader of a customer success team, you will be responsible for hiring, coaching, and leading a team in a fast-paced and rapidly changing environment. Our CSMs are in charge of the implementation, usage and retention of our work operating system.

In this role, you will work closely with Customer Success leadership to help build an elite team. We’re looking for our next exceptional leader with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve.

The Role

  • Serve as a coach, mentor, and leader, helping individuals grow in their career while setting expectations on performance-based in feedback and transparency

  • Craft best practices to help our CSMs achieve amazing retention results

  • Manage the day-to-day operations, goal setting, performance management, and growth of the team

  • Recruit, hire and train new team members

Experience & Skills

  • 3-5 years of experience managing a Customer Success team for a software solution

  • SaaS experience

  • Native English speaker.

  • Have an interest in technology, marketing, sales business and industry growth

  • Have superior data monitoring and analysis skills

  • Hands-on with enterprise clients