Our client is a large global company that empowers its users to take their brands, businesses and workflow online. Due to their continued growth and expansion in Denver they are looking to hire a CS Team Manager.

As a CS Team Manager you will:

Directly manage a team of CSMs who help businesses and partnerships grow
Build a team and create an account management playbook
Contribute to the development of processes for a newly created and fast growing team
Own the overall team performance and pacing towards all monthly and quarterly goals
Train and coach team members, furthering professional development and performance
Lead the interviewing and hiring of new candidates for your team
Identify growth opportunities within your team’s book of business
Get into the weeds to help move support issues through to resolution
Lead relationships with other departments including support, marketing and product to ensure that customer needs and the voice of the customer are heard, understood and prioritized

Skills:

People manager with at least 1 year of experience leading and coaching a team and at least 2-3 years experience in customer success or account management
Experience working with growing businesses, and ideally have a background in digital marketing or ecommerce
Can communicate and coach effectively to ensure your team members are delivering and developing at a high level.
BA/BS is preferred, but relevant work experience will be considered. If you have experience working with accounts in a partners model or working in a startup environment, that’s a plus!

Please reach out to theodore@intelletec for more info

Customer Success Team Manager - Post IPO Startup - Denver