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Customer Success Team Manager - Post IPO Startup - Denver

  • Location

    Denver

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    $125k

  • Contact:

    Theodore Rayden

  • Contact email:

    theodore@intelletec.com

  • Startdate:

    ASAP

  • Consultant:

    Theodore Rayden

Our client is a large global company that empowers its users to take their brands, businesses and workflow online. Due to their continued growth and expansion in Denver they are looking to hire a CS Team Manager.

 

As a CS Team Manager you will:

  • Directly manage a team of CSMs who help businesses and partnerships grow
  • Build a team and create an account management playbook
  • Contribute to the development of processes for a newly created and fast growing team
  • Own the overall team performance and pacing towards all monthly and quarterly goals
  • Train and coach team members, furthering professional development and performance
  • Lead the interviewing and hiring of new candidates for your team
  • Identify growth opportunities within your team’s book of business
  • Get into the weeds to help move support issues through to resolution
  • Lead relationships with other departments including support, marketing and product to ensure that customer needs and the voice of the customer are heard, understood and prioritized

 

Skills:

  • People manager with at least 1 year of experience leading and coaching a team and at least 2-3 years experience in customer success or account management
  • Experience working with growing businesses, and ideally have a background in digital marketing or ecommerce
  • Can communicate and coach effectively to ensure your team members are delivering and developing at a high level.
  • BA/BS is preferred, but relevant work experience will be considered. If you have experience working with accounts in a partners model or working in a startup environment, that’s a plus!

 

Please reach out to theodore@intelletec for more info