My client is an exciting Series D SaaS startup based in NYC. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They have just raised an additional $150M bringing their total funding to over $230M and they are looking to hire a Customer Success Team Manager.

As a CS Team Manager you will:

Serve as a coach, mentor, and leader, helping individuals grow in their career, while setting expectations on performance based in feedback and transparency
Manage the day-to-day operations, goal setting, performance management, and growth of the team
Establish a culture of operational excellence where the team consistently executes to ensure customers receive the best possible resolutions while meeting our Service Level Agreements (SLAs)
Manage customer escalations to create positive outcomes and creative problem-solve
Recruit, hire, and train new team members
Analyze customer and specialist performance data to make informed decisions about team management

Skills:

2-3 years experience managing a customer facing team
Experience working in customer service, technical issue resolution, incident management (e.g. outages).
Native English speaker. Bonus if multilingual speaker fluent in Spanish or Portuguese, French or German
Have an interest in technology, marketing, sales business and industry growth
Have superior data monitoring, analysis, and manipulation skills

Compensation: Base salaries up to $160K

Please contact theodore@intelletec.com for more info

Customer Success Team Manager - Series D SaaS Startup - NYC