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Customer Success Team Manager - Series D SaaS Startup - SF

  • Location

    San Francisco

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    $160K

  • Contact:

    Theodore Rayden

  • Contact email:

    theodore@intelletec.com

  • Startdate:

    ASAP

  • Consultant:

    Theodore Rayden

My client is an exciting Series D SaaS startup based in SF. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They have just raised an additional $150M bringing their total funding to over $230M and they are looking to hire a Customer Success Team Manager.

As a CS Team Manager you will:

  • Serve as a coach, mentor, and leader, helping individuals grow in their career, while setting expectations on performance based in feedback and transparency
  • Manage the day-to-day operations, goal setting, performance management, and growth of the team
  • Establish a culture of operational excellence where the team consistently executes to ensure customers receive the best possible resolutions while meeting our Service Level Agreements (SLAs)
  • Manage customer escalations to create positive outcomes and creative problem-solve
  • Recruit, hire, and train new team members
  • Analyze customer and specialist performance data to make informed decisions about team management

Skills:

  • 2-3 years experience managing a customer facing team
  • Experience working in customer service, technical issue resolution, incident management (e.g. outages).
  • Native English speaker. Bonus if multilingual speaker fluent in Spanish or Portuguese, French or German
  • Have an interest in technology, marketing, sales business and industry growth
  • Have superior data monitoring, analysis, and manipulation skills

Compensation: Base salaries up to $160K

Please contact theodore@intelletec.com for more info