My client has an end-to-end advanced advertising solution for digital video that leverages cryptography, blockchain, and AI to deliver evidence-based business outcomes. Their next- generation advertising suite provides precision targeting, audience verification, as well as the first OTT-first device graph and cross-device attribution, while addressing the biggest threats to the advertising industry. Due to continued growth they are hiring a Director of CS

As Director of Client Services you will:

Own, design and build out the expanding Client Success organization.
Partner with clients to inform, develop and roll out the best solutions for solving their business, technical and operational challenges to drive their topline revenue, profitability or both.
Provide pre-sales or strategic consulting as needed, with the broader purview of recommending when to build out these services full-time.
Develop a scalable framework to onboard, manage and support different client types, including Agencies, Advertisers and Publishers.
Build out the processes & templates for structured client check-ins. Think client QBRs, but with more flexibility since our entire platform is real-time.
Cultivate client relationships with stakeholders of all levels, from daily practitioners and SMEs to the C-Suite.
Serve as a point of escalation/resolution as needed.
Mentor and empower your team to be successful.

Skills:

BA/BS from top-tier university.
5+ years of proven leadership in Account Management or similar capacity with post-sales revenue ownership in ad-tech, mar-tech or management consulting. Buy-side experience preferred.
Fluency in the current ad-tech ecosystem and the opportunity before us to simplify it.
Ability to communicate abstract, technical concepts in the context of their business value clearly and concisely to non-technical stakeholders.
Experience with OTT streaming video (avid streamers a plus) and linear TV as well as the planning, buying and measurement processes across both.
Success scaling previous start-ups or steering companies through rapid growth.
Experience structuring teams as well as hiring, managing and mentoring them.
Experience developing and implementing the “right amount” of process to ensure adoption.

Compensation:

OTE up to $180k

For more info please contact oliver@intelletec.com

Director of CS - AdTech Startup - NYC