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Director of Customer Success (FinTech)

Job Title: Director of Customer Success (FinTech)
Contract Type: Permanent
Location: San Francisco
Salary: $170,000 Base
REF: BT - 063
Contact Name: William Taylor
Contact Email:
Job Published: 10 months ago

Job Description

Payment infrastructure on the internet is fragmented and broken. My client is building a future where sending payments is as easy as sending messages. To do this, they have redesigned payments from the ground up. They make online commerce easy, secure, ethical, and efficient for all parties. To solve such a large problem, they have put together an incredible team and are selectively adding to it.

My client is the future of online commerce. Competitively funded by top VCs, they’re team is comprised of major players from Twitter, Facebook, Google, and more seeking an ambitious and successful Corporate Account Executive who will fuel the growth. This role will rely on your ability to develop deep relationships, create win-win situations, understand product, understand the customer, and sell. This role is a huge opportunity for you to come help build a game-changing company!



  • Management of customer life cycle post sale

  • Coordinate activities to get customer live

  • Articulate the costs associated with bringing each customer live

  • Build scalable and repeatable processes for bringing on 5x and 10x the number of clients

  • Build strategy for getting more customers live faster

  • Help prioritize integrations and partnerships


  • Has built / managed a team

  • Has built / managed processes

  • Has traversed the “do anything to make a customer successful” to “let’s make sure we’re doing well for the business” gap ($1m to 10m in AR)

  • Some technical background (SQL, hacking websites, etc)

  • Prior experience at scale


  • $170k Base
  • $300k OTE
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