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Enterprise Customer Success Manager - Series D SaaS Startup - NYC

  • Location

    New York

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    $130K

  • Contact:

    Theodore Rayden

  • Contact email:

    theodore@intelletec.com

  • Startdate:

    ASAP

  • Consultant:

    Theodore Rayden

My client is an exciting Series D SaaS startup based in NYC. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They have just raised an additional $150M bringing their total funding to over $230M are looking to hire an Enterprise Customer Success Manager.

As an Enterprise Customer Success Manager you will:

  • Proactively own and manage a portfolio of Enterprise level accounts and become their trusted advisor and influencer
  • Develop individual sales plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on our clients platform, with a deep understanding of their capabilities and value
  • Develop an account strategy for each Enterprise customer to hit retention and up-sell targets
  • Partner with others to ensure successful account management and surface customer inputs back

Skills

  • 2+ years’ experience working in Enterprise Account Executive at a SaaS company – MUST
  • Proven experience in up-sell and cross-sell deals - MUST
  • Experience negotiating and navigating contracts and legal discussions
  • Proven track record of successfully building and nurturing multi-level client relationships.
  • Strong customer-facing and presentation skills with ability to establish credibility with executives
  • Self-starter, high energy, adaptable, inquisitive and excited to work in a start-up environment

Compensation:

Base salaries up to $130K + excellent benefits.

For more info please contact theodore@intelletec.com