First Line Support & Infrastructure Manager

A leading financial services firm who specialise in short term and complex real estate lending are looking for a first line support and infrastructure manager.

The Role

  • Acting as first line support for all IT-related issues 
  • On-site IT software and hardware hands on analysis for office based infrastructure (printers, laptops, servers etc 
  • Co-ordindate, initial triage and manage internal software support activities 

Skills and experience 

  • 2/3 years as support analyst 
  • Experience support peripheral hardware 
  • Hands on with JIRA 
  • Helpdesk tools, such as FreshService and JIRA support 
  • Desktop / Laptop setup and configuration
  • Office 365 experience 
  • Active Directory 
  • Windows troubleshooting experience 
  • Working in AWS / Similar Cloud based environment 

Nice to Have: 

  • Experience of mortgage lending / underwriting nice to have, but willingness to learn he business

Salary and benefits - Paying up to £35k, plus bonus, benefits