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Founding Support Engineer

  • Location

    San Francisco

  • Sector:

    Software Engineering

  • Contact:

    Hina Aggarwal

  • Contact email:

    hina@intelletec.com

  • Consultant:

    Hina Aggarwal

Intelletec has partnered with a company in the Bay Area that is giving companies like AWS and Heroku competition. They are looking for their first Support Engineer. 

Little more about the role and the company : 

Why join them

    • Our user base has grown many times over in the last year and engineering-driven support lies at the heart of our expansion. As first support engineer, you will set the industry standard for responsive and empathetic developer-focused customer support.
    • We're solving a problem faced by every developer and engineering team. Cloud infrastructure is a massive and rapidly growing market and you will be at the center of it all.
    • Top engineering executives from VMware, Dropbox, Heroku and GitHub are some of our biggest investors and cheerleaders.
    • We are building an inclusive and collaborative company from the get go. Our focus on diversity, equality, and inclusion is reflected in our current team; as one of the primary public faces of Render, you will help spread our culture to every developer and business you interact with.
    • The company is led by employee #8 and Head of Risk at Stripe. He helped Stripe scale from 10 to over 400 people and is applying many of the same principles here.

What you will work on

    • Support developers both one-on-one and in public channels.
    • Become a trusted voice in the rapidly expanding global community.
    • Help debug and fix customer issues across our stack.
    • Contribute to a growing ecosystem of open source projects built
    • Be the voice of the customer and channel their feedback to help improve our products and documentation and define the state of the art.
    • Work closely with the founder and VP of Engineering to build our support organization.

Signs you are a great fit for this role

  •  
    Bonus points for:
     
    • You have a customer-first mindset and deep empathy for developers.
    • You are a generalist engineer, fluent in at least one programming language and interested in learning more.
    • You enjoy interacting with developers and are driven by the gratification that comes from fixing their problems.
    • You are an excellent written and verbal communicator with a keen eye for detail.
    • You thrive in a collaborative environment and believe in empathetic, direct, open and honest communication.
    • You are self-directed; curious by nature and an impressively quick learner.
    • Previous experience in a technical support role.
    • A desire to develop your coding skills by working in the company;s codebase to solve customer issues.