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Head of Customer Success - AdTech Startup - NYC

  • Location

    New York

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    OTE- $250K

  • Contact:

    Theodore Rayden

  • Contact email:

    theodore@intelletec.com

  • Startdate:

    ASAP

  • Consultant:

    Theodore Rayden

My client has an end-to-end advanced advertising solution for digital video that leverages cryptography, blockchain, and AI to deliver evidence-based business outcomes. Their next- generation advertising suite provides precision targeting, audience verification, as well as the first OTT-first device graph and cross-device attribution, while addressing the biggest threats to the advertising industry. Due to continued growth they are hiring a Head of Customer Success.

As Head of Customer Success you will:

  • Own, design and build out the expanding Client Success organization.
  • Partner with clients to inform, develop and roll out the best solutions for solving their business, technical and operational challenges to drive their topline revenue, profitability or both.
  • Provide pre-sales or strategic consulting as needed, with the broader purview of recommending when to build out these services full-time.
  • Develop a scalable framework to onboard, manage and support different client types, including Agencies, Advertisers and Publishers.
  • Build out the processes & templates for structured client check-ins. Think client QBRs, but with more flexibility since our entire platform is real-time.
  • Cultivate client relationships with stakeholders of all levels, from daily practitioners and SMEs to the C-Suite.
  • Serve as a point of escalation/resolution as needed.
  • Mentor and empower your team to be successful.

Skills:

  • BA/BS from top-tier university.
  • 7-10+ years of proven leadership in Account Management or similar capacity with post-sales revenue ownership in ad-tech, mar-tech or management consulting. Buy-side experience preferred.
  • Fluency in the current ad-tech ecosystem and the opportunity before us to simplify it.
  • Ability to communicate abstract, technical concepts in the context of their business value clearly and concisely to non-technical stakeholders.
  • Experience with OTT streaming video (avid streamers a plus) and linear TV as well as the planning, buying and measurement processes across both.
  • Success scaling previous start-ups or steering companies through rapid growth.
  • Experience structuring teams as well as hiring, managing and mentoring them.
  • Experience developing and implementing the “right amount” of process to ensure adoption.

Compensation:

OTE up to $250K

For more info please contact theodore@intelletec.com