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Head of Customer Success (Cloud Technology)

Job Title: Head of Customer Success (Cloud Technology)
Contract Type: Permanent
Location: Los Angeles
Industry:
Salary: Open
REF: BT - 124
Contact Name: William Taylor
Contact Email: william@intelletec.com
Job Published: 22 days ago

Job Description

Based in Woodland Hills, the company provides a  multi-channel communication software to generate and convert more leads faster via calls, texting, and emails. Their conversational AI agent will pre-qualify leads using real human voice without the need of a live agent.

Requirements

  • Bachelor's degree (B.A.) from a four-year college or university (MBA a plus)

  • 3-5 years in a customer success role or implementation of an enterprise SaaS product

  • 3-4 years in a leadership role that included managing and mentoring a team

  • Success selling into SMBs between 20-250 employees

  • Retain a valuable and satisfied customer base. You will be the expert at leading the team to proactively engage customers by adopting modern customer-success-driven methodologies

  • Building scalable and repeatable processes and training programs to bring new hires up to speed quickly, on-board customers effectively, and increase your team’s overall knowledge in making our customers successful.

 

Compensation

  • Open Salary

  • Bonus: Gym membership, Friday lunches, Monthly massages