A rapidly growing Retail Tech Startup are seeking a talented Mid-Senior Customer Success Manager. Their platform uses machine learning / artificial intelligence algorithms to cross-sell bundles for leading retailers.
The Senior Customer Sucess Manager will be working very closely and reporting into the Head of Customer Success.
Role and Responsibilities The Mid- Senior CSM will focus on the following business;
- Take total ownership of your customers
- Profoundly understand your customers’ objectives, challenges, and expectations. Collaborate both internally and externally to create delivery plans for short and long term growth
- Analyse performance data and deliver insight to customers
- Work alongside the rest of CS to build processes and steer projects
- Cultivate and develop relationships across your accounts.
- Build and implement strategies to drive account growth. You will be given retention and upsell targets to deliver against
Skills and Experience:
- You have a proven track record of retaining and growing a book of business
- You have 2+ years experience in Customer Success
- You are technically savvy and are happy communicating software updates and product evolutions to your customer base
- You have excellent organisational, problem-solving, time management and influencing skills
- You’re a clear and confident communicator
- Fluent English is a must
- Office Based in Lisbon
- Flexible dependant on experience