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Professional Services Consultant - IT Management Startup (Remote)

Job Title: Professional Services Consultant - IT Management Startup (Remote)
Contract Type: Permanent
Location: New York
Industry:
Salary: $160,000
REF: BT - 081
Contact Name: William Taylor
Contact Email: william@intelletec.com
Job Published: about 2 months ago

Job Description

An amazing opportunity has opened up at an exciting privately funded IT Management company. Our client has an Operation Analytics Solution (SaaS) which analyzes data sources to deliver unparalleled IT insights. They are based in the NYC area and are looking to hire a remote based Professional Services Consultant.

As a Professional Services Consultant you will:

  • Drive and support product implementation working in tight collaboration with the customer staff
  • Provide best practices and help to build a product implementation plan and underlying project framework
  • Assist in building or recommend design of the product technical setup
  • Support installation, configuration and customization of software
  • Assist in mapping, definition and implementation of target use cases and their integration into the existing IT processes
  • Guide a customer through design, development and rollout of an adoption plan
  • Conduct training and mentor administrators, power users and end users
  • Collect customer process and performance information assisting sales in developing ROI and business cases
  • Investigate and troubleshoot detected technical issues
  • Contribute to the team’s knowledgebase and pre-packaged professional services materials

Skills:

  • Bachelor’s degree in computer science, engineering, or equivalent
  • Strong project management skills
  • Experience in IT Operations Management and Automation field, or similar including implementation of business systems or IT products
  • 5-8 years of experience in a professional services role minimum for consideration
  • Strong technical skills ranging from architecture design to troubleshooting of issues (functionality, performance, etc.)
  • Strong system and requirements analysis skills
  • Proficiency in Office products such as Word, Excel, PowerPoint, Project, and Visio
  • Previous programming experience and familiarity with scripting languages such as VBScript, JavaScript, Perl and batch
  • Previous experience with administration and familiarity with such technologies as web servers, application servers, databases, operating systems, network and storage devices

* Must be willing to work remotely

Compensation- base salary up to $160K

Please contact william@intelletec.com for more info