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Senior CSM - Post IPO Startup - NYC

  • Location

    New York

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    $130k

  • Contact:

    Theodore Rayden

  • Contact email:

    theodore@intelletec.com

  • Startdate:

    ASAP

  • Consultant:

    Theodore Rayden

Our client is a large global company that empowers its users to take their brands, businesses and workflow online. Due to their continued growth and expansion in NYC they are looking to hire a number of Senior Customer Success Managers.

 

As a Senior CSM you will:

  • Manage client relationships, ensuring client satisfaction and client retention, from the deployment phase and on.
  • Become a trusted partner and consultant
  • Take accountability for the success of your accounts, their satisfaction, and the value they get from our clients products
  • Learn the customer’s technical and business environment relevant to the success of the implementation.
  • Take full responsibility for customer growth.
  • Interpret customer requirements to product capabilities, keeping in mind customer goals, objectives and business processes to propose the best solution.
  • Ensure customer buy-in throughout the process.
  • Ensure on time, on budget quality delivery to the customer.
  • Manage QBRs.

 

Skills:

  • 4+ years experience managing multi-million dollar accounts
  • You have proven experience increasing customer satisfaction, adoption, and retention, and you’ve worked in a company with a strong online presence (SaaS preferred)
  • One of the big SIs or a consultancy firm is a plus
  • You have the ability to drive continuous value, having worked with Fortune 500 clients, as well as impeccable written and verbal communication skills (and excellent presentation skills)
  • You’re detail oriented and analytical, a strong team player and self-starter and you’re able to work under pressure. You thrive in a multi-tasking environment and can adjust priorities on-the-fly

Compensation:

Base salaries $130k + significant stock

 

For more info please contact theodore@intelletec.com