My client is a fast growing Series A Healthtech start up who have just recently raised $13M in funding. They have a healthcare data analytics platform that help make better scientific decisions by using real-time data. Due to their continued expansion they are looking for a Senior CSM.

As a CSM you will:

Own overall relationship with multiple biopharma clients, working to consistently meet or exceed client expectations on SaaS deployments and projects
Establish a trusted/strategic advisor relationship with clients, and drive continued value of our products and services throughout implementation, onboarding, and throughout the client relationship
Work with clients to educate and establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Collaborate and share feedback with cross-functional teams to enhance ongoing product development efforts

Skills:

5-7 years experience working in Customer Success or Client Services for an Enterprise SaaS company, healthcare or biopharma industry a plus
Interest in delivering strategic consulting and best in class support for our offerings to Life Sciences clients
Effective communication and presentation skills, and the ability to successfully communicate with a variety of levels within an organization
Track record of success in a results-driven, fast-paced environment

Compensation: $150K

Please contact theodore@intelletec.com for more info

Senior CSM - Series A Healthtech Startup - NYC