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Location
New York
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Sector:
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Job type:
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Salary:
$150K
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Contact:
Theodore Rayden
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Contact email:
theodore@intelletec.com
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Startdate:
ASAP
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Consultant:
Theodore Rayden
My client is a fast growing Series A Healthtech start up who have just recently raised $13M in funding. They have a healthcare data analytics platform that help make better scientific decisions by using real-time data. Due to their continued expansion they are looking for a Senior CSM.
As a CSM you will:
- Own overall relationship with multiple biopharma clients, working to consistently meet or exceed client expectations on SaaS deployments and projects
- Establish a trusted/strategic advisor relationship with clients, and drive continued value of our products and services throughout implementation, onboarding, and throughout the client relationship
- Work with clients to educate and establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Collaborate and share feedback with cross-functional teams to enhance ongoing product development efforts
Skills:
- 5-7 years experience working in Customer Success or Client Services for an Enterprise SaaS company, healthcare or biopharma industry a plus
- Interest in delivering strategic consulting and best in class support for our offerings to Life Sciences clients
- Effective communication and presentation skills, and the ability to successfully communicate with a variety of levels within an organization
- Track record of success in a results-driven, fast-paced environment
Compensation: $150K
Please contact theodore@intelletec.com for more info