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Senior Customer Success Manager (E-Commerce)

Job Title: Senior Customer Success Manager (E-Commerce)
Contract Type: Permanent
Location: Los Angeles
Industry:
Salary: Open
REF: BT - 050
Contact Name: William Taylor
Contact Email: william@intelletec.com
Job Published: 10 months ago

Job Description

This E-Commerce company is the #1 digital wholesale marketplace connecting the world’s best brands and retailers, enabling them to engage in faster buying, selling and reporting. You will have the opportunity to shape the team, impact the platform, and significantly contribute to disrupting the way the wholesale industry does business. 

The Role:

  • Be a leader within the Customer Success team, partnering with the Director of Client Relations to develop processes and strategies to be implemented on a global level
  • Ensure Customer Success team members are well equipped and knowledgeable on CS/Support process 
  • Direct account management of strategic and high-value accounts
  • Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy
  • Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
  • Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to the companies roll out and adoption
  • Be an advocate for client feature requests and work cross functionally with the Product, QA and Data teams to help move projects forward
  • Strategically expand revenue in accounts through cross-sell and upsell

Requirements:

  • Bachelor’s degree
  • 3+ required years of experience managing accounts or owning a book of business
  • 5+ years of relevant work experience in SaaS, B2B or Account Management preferred
  • Experience managing, coaching, or leading a team
  • Experience collaborating with cross functional teams

Compensation:

  • Base $80k
  • OTE $160k 

     

For more information get in touch with william@intelletec.com