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Senior Customer Success Manager || Lisbon (English Speaking)

  • Location

    Lisbon

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    €60 OTE

  • Contact:

    Oliver Lauder

  • Contact email:

    oliver@intelletec.com

  • Job ref:

    OLSP

  • Startdate:

    ASAP

  • Consultant:

    Oliver Lauder

A rapidly growing Retail Tech Startup are seeking a talented Senior Customer Success Manager. Their platform uses machine learning / artificial intelligence algorithms to cross-sell bundles for leading retailers.  

The Senior Customer Sucess Manager will be working very closely and reporting into the Head of Customer Success.

Role and Responsibilities The Senior CSM will focus on the following business; 

  • Take total ownership of your customers
  • Profoundly understand your customers’ objectives, challenges, and expectations. Collaborate both internally and externally to create delivery plans for short and long term growth
  • Analyse performance data and deliver insight to customers
  • Work alongside the rest of CS to build processes and steer projects
  • Cultivate and develop relationships across your accounts
  • Build and implement strategies to drive account growth. You will be given retention and upsell targets to deliver against

Skills and Experience:

  • You have a proven track record of retaining and growing a book of business
  • You have 4+ years experience in Customer Success
  • You are technically savvy and are happy communicating software updates and product evolutions to your customer base
  • You have excellent organisational, problem-solving, time management and influencing skills
  • You’re a clear and confident communicator
  • Fluent English is a must
Location: 
  • Office Based in Lisbon
Salary:
  • Flexible dependant on experience