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Senior Customer Success Manager - Series A BI Startup - Fully Remote

  • Location

    United States

  • Sector:

    Technology Sales

  • Job type:

    Permanent

  • Salary:

    $175k

  • Contact:

    Theodore Rayden

  • Contact email:

    theodore@intelletec.com

  • Startdate:

    ASAP

  • Consultant:

    Theodore Rayden

My client is a series A BI/Data Analytics startup who have raised $17M in funding. They have an AI-powered business analytics platform designed to help enterprises accelerate data-driven insight and decision-making. Due to recent funding and increased growth they are looking to hire a Senior Customer Success Manager'

 

As a Senior CSM you will:

  • Build a long-term relationship with one’s counterparts on the customer side, based on trust, respect, and technical appreciation
  • Lead technical deep-dive sessions with experts
  • Resolves any user conflict or dissatisfaction with products or services to ensure continued customer loyalty
  • Actively manage PoC projects including resource coordination, executive progress reviews, end user training etc.
  • Address any inquiries regarding the product support, product architecture, integration of customer systems, different use cases etc.
  • Demonstrate an ability to resolve emerging issues using critical thinking and deep understanding across various systems/areas
  • Demonstrates high member satisfaction levels and results; actively works to improve the overall user experience
  • Act as a product expert focused on customer education and service expansion opportunities to drive increased revenue.
  • Manage project delivery and engagements in a timely fashion. 
  • The successful candidate will be a high-performing team member that will be a value-add to our existing company culture

 

Skills:

  • 5-10 years of customer success experience in BI, Data Analytics or Big Data
  • Experience in Predictive Analytics
  • Responsible for the development of deliverables, such as customer training materials, PoC process plan presentations, etc

Compensation:

Base salaries up to $175k plus equity and excellent benefits

 

For more info please reach out to theodore@intelletec.com

 

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