My client is a series A BI/Data Analytics startup who have raised $17M in funding. They have an AI-powered business analytics platform designed to help enterprises accelerate data-driven insight and decision-making. Due to recent funding and increased growth they are looking to hire a Senior Customer Success Manager'

As a Senior CSM you will:

Build a long-term relationship with one’s counterparts on the customer side, based on trust, respect, and technical appreciation
Lead technical deep-dive sessions with experts
Resolves any user conflict or dissatisfaction with products or services to ensure continued customer loyalty
Actively manage PoC projects including resource coordination, executive progress reviews, end user training etc.
Address any inquiries regarding the product support, product architecture, integration of customer systems, different use cases etc.
Demonstrate an ability to resolve emerging issues using critical thinking and deep understanding across various systems/areas
Demonstrates high member satisfaction levels and results; actively works to improve the overall user experience
Act as a product expert focused on customer education and service expansion opportunities to drive increased revenue.
Manage project delivery and engagements in a timely fashion.
The successful candidate will be a high-performing team member that will be a value-add to our existing company culture

Skills:

5-10 years of customer success experience in BI, Data Analytics or Big Data
Experience in Predictive Analytics
Responsible for the development of deliverables, such as customer training materials, PoC process plan presentations, etc

Compensation:

Base salaries up to $175k plus equity and excellent benefits

For more info please reach out to theodore@intelletec.com

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Senior Customer Success Manager - Series A BI Startup - Fully Remote