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Solutions Engineer

Our client is the market leader in institutional-grade cryptocurrency investment services providing security, compliance, and custodial solutions for blockchain-based currencies. They are the world's largest processor of on-chain bitcoin transactions, processing 15% of all global Bitcoin transactions, and $15 billion per month across all cryptocurrencies. Our client is rapidly expanding and seeking a Solutions Engineer to help grow. 

Responsibilities:

  • Integration and implementation of products, APIs and SDKs, with new clients using JavaScript (or Java/Python)

  • Continuous client relationship management that includes understanding client’s requirements, expectations and assistance with technical issues 

  • Analysis of log files and reports, debugging, troubleshooting 

  • Collaboration with Engineering Team and assisting with new product features-specs to new and potential customers 

  • Provide a strong customer voice during our engineering planning 

  • Provide a clear understanding of customer requirements for our Sales Team for and during their sales calls 

Skills & Experience: 

  • 5+ years in an enterprise client-facing technical role as Solutions Engineer, Sales Engineer, Solutions Architect, Onboarding Specialist, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager or similar

  • Understands concepts of third party APIs and SDKs, log file analysis, report analysis, and debugging

  • Worked in pre-sales and post-sales capacity

  • Strong experience with leading and managing client engagements and project plans

  • Extremely high professionalism - people love working with you

  • Interest in blockchain, cryptocurrencies and financial services products