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Customer Success (Accounts Director)

  • Location

    San Francisco Bay Area

  • Sector:

    Software Engineering

  • Job type:

    Permanent

  • Salary:

    Circa $150,000

  • Contact:

    Jason

  • Contact email:

    jason@intelletec.com

  • Job ref:

    NR-293

  • Consultant:

    Jason Rumney

My client is a Technology Leader who help connect organizations with social Influencers. Due to rapid growth & investment of over $35million in Series B funding they are seeking a strong Customer Success professional to work with their largest clients. This role be based in San Francisco & will require 20% of travel across the US.

Responsibilities:

  • Heavily influence product strategy, engineering and other strategic priorities

  • Own Professional Services, Customer Success, Content Strategy, and Account management for a select few of our enterprise accounts

  • Customer On-boaOnboardingctivation

  • Leading the Annual Renewals program

  • NPS and Customer Health Scoring

  • Consulting and service delivery

Skills:

  • 3+ years experience in Customer Success and Account Management in a subscription-based company

  • Ability to manage influence through persuasion, negotiation, and consensus building

  • Experience with social media and/or digital marketing technology

  • Strong empathy for customers AND passion for revenue and growth

  • Deep understanding of value drivers in recurring revenue business models

  • Analytical and process-oriented mindset

  • Ability to periodically travel to customer accounts

  • Excellent communication and presentation skills

  • Relevant Bachelor’s degree from a Marketing background.

My client are looking to pay an OTE of up to $120-150k for the right person, please get in touch on jason@intelletec.com to find out more.