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Technical Account Manager - Customer Success

Job Title: Technical Account Manager - Customer Success
Location: London
Industry:
Contact Name: Chloe Evans
Contact Email: chloe@intelletec.com
Job Published: 5 months ago

Job Description

Cyber Security vendor are looking to grow their Customer Success team in the UK. Recognised by Gartner as a market leader.

You will serve as a primary point of contact for their largest and most complex clients. You will be responsible for building and maintaining relationships internally

 

Responsibilities:

  • Oversee the implementation, adoption, and integration for Customers

  • Help design and develop solutions to customer requirements

  • Help to document best practices in developing and deploying

  • Facilitate resolution of customer issues by coordinating support responses when required

  • Develop a deep understanding of the customers’ business as well as their technical environment

  • Work with sales teams on renewal and up-sell strategies - focused on customer retention.

  • Project management and solutions architecting

 

Essential Skills

  • Experience working in implementation, operations or consulting roles

  • Passionate about Cyber Security

  • Technical background and good understanding of Active Directory and MS exchange

  • Customer facing skills, excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships

  • Strong organisational and project management skills

  • Strong presentation and negotiation skills

  • Ability & willingness to travel

  • Self-learning capabilities. Willingness, discipline and self motivation to work productively