Cyber Security vendor are looking to grow their Customer Success team in the UK. Recognised by Gartner as a market leader.

You will serve as a primary point of contact for their largest and most complex clients. You will be responsible for building and maintaining relationships internally

Responsibilities:

Oversee the implementation, adoption, and integration for Customers
Help design and develop solutions to customer requirements
Help to document best practices in developing and deploying
Facilitate resolution of customer issues by coordinating support responses when required
Develop a deep understanding of the customers’ business as well as their technical environment
Work with sales teams on renewal and up-sell strategies - focused on customer retention.
Project management and solutions architecting

Essential Skills

Experience working in implementation, operations or consulting roles
Passionate about Cyber Security
Technical background and good understanding of Active Directory and MS exchange
Customer facing skills, excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships
Strong organisational and project management skills
Strong presentation and negotiation skills
Ability & willingness to travel
Self-learning capabilities. Willingness, discipline and self motivation to work productively

Technical Account Manager - Customer Success