Job Description
Cyber Security vendor are looking to grow their Customer Success team in the UK. Recognised by Gartner as a market leader.
You will serve as a primary point of contact for their largest and most complex clients. You will be responsible for building and maintaining relationships internally
Responsibilities:
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Oversee the implementation, adoption, and integration for Customers
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Help design and develop solutions to customer requirements
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Help to document best practices in developing and deploying
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Facilitate resolution of customer issues by coordinating support responses when required
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Develop a deep understanding of the customers’ business as well as their technical environment
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Work with sales teams on renewal and up-sell strategies - focused on customer retention.
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Project management and solutions architecting
Essential Skills
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Experience working in implementation, operations or consulting roles
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Passionate about Cyber Security
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Technical background and good understanding of Active Directory and MS exchange
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Customer facing skills, excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships
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Strong organisational and project management skills
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Strong presentation and negotiation skills
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Ability & willingness to travel
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Self-learning capabilities. Willingness, discipline and self motivation to work productively
