Network Security vendor are looking to grow their Customer Success team in EMEA. This is a Home Based role to be located anywhere in EMEA, Recognised by Gartner as a market leader.

You will serve as a primary point of contact for their largest and most complex clients. You will be responsible for building and maintaining relationships internally

Responsibilities:

Oversee the implementation, adoption, and integration for Customers
Help design and develop solutions to customer requirements
Help to document best practices in developing and deploying
Facilitate resolution of customer issues by coordinating support responses when required
Develop a deep understanding of the customers’ business as well as their technical environment
Work with sales teams on renewal and up-sell strategies - focused on customer retention.
Project management and solutions architecting

Essential Skills:

Linux (System Administrator level) .
Network Security Products & Technologies (i.e. Firewalls).
Customer facing skills and excellent interpersonal skills verbal communication
Past experience working in a remote environment
Direct experience using TCP/IP, Dynamic Routing protocols, Routers & Switches, MPLS, NAT etc.
Knowledge & Experience with scripting (Bash, Python).
Cisco and/or Check Point Security Products and/or PAN Firewalls and/or Cloud Security Products Certification.

Technical Account Manager - Customer Success