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Technical Director (Remote) - IT Operations Startup

Job Title: Technical Director (Remote) - IT Operations Startup
Contract Type: Permanent
Location: New York
Industry:
Salary: OTE- $300K
Start Date: ASAP
Contact Name: Theodore Rayden
Contact Email: theodore@intelletec.com
Job Published: about 5 hours ago

Job Description

My client is an exciting privately funded IT Operations startup that has an Operation Analytics Solution (SaaS) which analyzes data sources to deliver unparalleled IT insights. They are based in the NYC area and are looking to hire a remote based Technical Director.

As a Technical Director you will:

  • Execute key pre-sales activities supporting the sales process
  • Conduct technical presentations and demonstrations
  • Manage customer requests 
  • Prepare POC Documentation of Understanding which communicates objectives, scope, and activities of a POC

  • Set up and execute POCs to technical closure

  • Collect customer process and performance information assisting sales in developing ROI and business cases

  • Personally drive and support product implementation for strategic customer accounts working in tight collaboration with the customer staff

  • Work with sales, marketing and development teams to create a set of materials supporting customer onboarding, product implementation and adoption

Skills:

  • Bachelor’s degree in computer science, engineering, or equivalent.
  • 5-8 years of experience in a professional services role
  • Proven work experience of 3-4 years as a Senior Customer Success Manager and/or Technical Sales Consultant
  • Knowledge of best practices in Customer Success Management
  • Strong technical skills ranging from architecture design to troubleshooting of issues (functionality, performance, etc.)
  • Experience in IT Operations Management and Automation field, or similar including implementation of business systems or IT products.
  • Familiarity with and/or experience in implementing ITIL 

Compensation- Base salaries up to $150K. OTE up to $300K.

Please contact theodore@intelletec.com for more info