Our client, a Series A AI company working on mission critical government workflows, is looking for a Customer Strategist.Their platform applies LLMs and other models to document centric compliance, security and search workflows for users across the DoD, civil agencies and commercial organisations. This role combines strategy, sales and relationship management, deploying software to mission users, working alongside engineers on new capability, and scaling the team over time. It must be based in New York or Washington DC, with travel up to 50% domestically and OCONUS. Base salary is $180,000 to $200,000 with significant equity.Role & Responsibilities:- Go onsite with customers to execute across scoping, product feedback sessions, training, data analysis, key presentations and user support- Build and deliver demos to new customers- Drive revenue growth by shaping expansion opportunities across feature sets, use cases and value creation- Develop relationships with executive level stakeholders at customer organisations and at conferences- Embody the voice of the user to drive the product roadmap and give engineers access to key customer insight- Identify opportunities to scale customer and contract operations, including project management, planning and forecastingSkills & Experience:- 2 to 5 years embedding in technical customer workflows, understanding customer data and driving new product features- Experience with intense customers, ideally mission environments or critical industry companies- Bias for action and strong problem solving in ambiguous environments- Technical fluency, competency and genuine curiosity about new problems and technologies- Nose for valuable use cases, with a track record of highly productive relationships with engineers- Able to travel up to 50% domestically and OCONUS, based in New York or Washington DC