Our client is a rapidly growing early-stage startup empowers organizations to capture, extract and transform unstructured documents such as receipts, invoices, purchase orders, checks, credit cards, and W-2s into structured data at scale. The company’s technology reduces or eliminates manual data entry and unlocks valuable business intelligence in seconds. Trusted by enterprises and software companies alike, Their AI-based platform delivers fast, accurate, and secure data to hundreds of companies globally. Due to continued growth they are now looking to hire a Senior Customer Success Manager.
You can expect to:
- Promote customer satisfaction, growth and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using the company's solutions
- Educate prospects and customers on the use and benefits of the company's solutions
- Provide customers with information and assistance regarding product updates and new features
- Ensure health of customer portfolio by regularly monitoring platform usage and key customer health indicators
- Maintain detailed account data in the CRM system
- Lead customer kickoff & training sessions as part of onboarding and ongoing product adoption
- Act as a communications liaison between our Customers and Company's Technical Support, Development, and Leadership
- Create, maintain and improve tutorials and other communication infrastructure
Skills we’re looking for:
- 5+ years in a Customer Facing role in a SaaS B2B company
- Working knowledge of SaaS platforms and Application Programming Interfaces
- Experience building and optimizing Customer Success processes is a plus
- Experience with HubSpot, JIRA, and Confluence is a plus