Head of People Operations

SaaS Travel

Our client in the travel space is seeking a first Head of People Ops to accelerate their next phase of our growth. While you’ll be the goto person for all things HR, you’ll absorb and then scale their unique, tight-knit culture, as opposed to copy/pasting playbooks or having strong pre-conceived notions of how things should be done.

Talent Acquisition & Onboarding (30%)

  • create and execute talent acquisition strategy to attract, recruit, hire and retain the right talent to achieve long-term business goals.
  • ensure top of funnel is diverse and representative of the company they are aiming to build
  • streamline recruiting and onboarding process implementing ATS software or similar workflow improvements
  • continuously improve candidate interview process
  • develop and deliver reports on recruiting pipeline
  • continuously improve onboarding to enhance new employee experience
  • develop and improve onboarding curriculum

Culture & Engagement (30%)

  • build and nurture trusting relationships with company leaders and individual contributors
  • partner with leadership to develop and improve policies reflective of core values
  • leaning into strong company culture to make recommendations for process improvements
  • drive engagement programs to further strengthen and maintain healthy company culture
  • help to plan and organize team meetups three times a year including meetings, collaboration, transportation, accommodations, dining and activities

Training & Development (25%)

  • create career pathing, including suggestions for professional development accessible to all employees
  • mentor managers and employees through employee relation conversations
  • own practice of continuous feedback by leading the employee survey process and communicating the results
  • lead employees through performance review process
  • guide employees’ professional development

Benefits & Compliance (15%)

  • Keep benefits reflective of people and company values
  • Own the benefits program including competitive research, change management and implementation
  • Own payroll process
  • Remain current with employment laws and best practices

You’d be an ideal fit if you:

  • are excited to absorb and then scale unique, tight-knit culture, as opposed to copy/pasting playbooks or having strong pre-conceived notions of how things should be done
  • have a B.A/B.S. in Business, Management, Social Science, or other relevant field
  • have 6+ years experience in People Operations (HR)
  • have 3+ years experience in a People Operations (HR) leadership position
  • have exceptional communication, planning and leadership skills
  • have experience managing employee engagement, performance, culture, talent, employee relations, benefits, payroll and compliance (federal & state).
  • have proven ability to act with discretion and integrity in all situations.
  • prioritize business objectives while managing relationships in all levels of the organization
  • are a people-centric collaborator who thrives in a startup culture
  • enjoy working “in the weeds,” and building programs from the ground up, with a track record of success
  • have prior experience working at a remote startup during a growth period
  • are extremely organized and detail oriented, documenting even the smallest details
  • have prior experience working with tools such as excel/google sheets, ATS (ex: Ashby), Slack, Notion

You should be comfortable with:

  • working remotely, attending daily video standups, and having 4 hours workday overlap with 9a–5p PT
  • traveling to attend 1-week (typically 5 nights, Sunday - Friday) team meetups three times per year (when it's safe to do so)

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